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Warranty & After-Sales Service

1. Warranty Scope

Hebei Juliang Technology Co., Ltd. provides a standard warranty period for all laser equipment: 24 months (2 years) whole-machine warranty from the date of shipment. The warranty covers:

Core laser components (laser source, optical lenses)
Electrical control system (control board, drivers, servo motors)
Mechanical structural parts (machine bed, guide rails, gearbox)
Water cooling system (chiller, water pump, radiator)
Software system (control system software, CAD/CAM interface)

The warranty does NOT cover the following:

Damage caused by improper operation, maintenance, or installation
Consumables and wearing parts (protective lenses, cutting nozzles, welding wire, etc.)
Damage from natural disasters, accidents, or force majeure
Unauthorized modifications, disassembly, or repairs
Failures caused by use of non-original parts

2. After-Sales Support Channels

We provide multi-channel after-sales technical support to ensure your equipment is always in optimal condition:

Remote Technical Support：Real-time diagnosis and resolution of software and parameter issues via TeamViewer/AnyDesk remote connection. Response time: within 2 hours.
Video Training：Online video training courses for equipment operation, maintenance, and troubleshooting.
On-Site Service：If remote support cannot resolve the issue, we dispatch an engineer on-site. Travel expenses per contract terms.
WhatsApp Instant Communication：Add our WhatsApp +86-156-3115-9021 to send photos or videos of issues for quick support anytime.
Email Support：For technical issues, email sales@juliang-laser.com; we commit to responding within 24 working hours.

3. Spare Parts Supply

We guarantee long-term spare parts supply to ensure your equipment can receive original parts throughout its lifecycle:

Common Spare Parts：Consumables such as protective lenses, cutting nozzles, etc. are in stock and shipped within 3 working days of order.
Electrical Parts：Control boards, drivers, sensors, etc. Shipped within 7-15 working days.
Mechanical Parts：Guide rails, gears, bearings, etc. Shipped within 15-30 working days.
Laser Source Parts：Core laser source components. Shipped within 30-60 working days (custom order required).

All spare parts are original and carry the same warranty standard as new equipment.

4. Pre-Shipment Testing Policy

Every machine undergoes a rigorous quality control process before shipment to ensure delivered equipment meets performance standards:

72-Hour Continuous Burn-in Test：The machine runs continuously at full load for 72 hours to test stability and reliability.
Precision Calibration：Laser interferometer is used to calibrate positioning accuracy and repeatability to ensure compliance with technical specs.
Cutting Performance Test：Actual cutting tests on standard samples of various thicknesses and materials to verify processing quality.
Safety Inspection：Comprehensive inspection of electrical safety, laser safety protection, emergency stop function, etc., compliant with CE standards.
Factory Inspection Report：Each machine comes with a complete factory inspection report containing all test data.

5. Export Packing Standard

We use international standard export packaging to ensure equipment safety during long-distance transport:

Fully Enclosed Export Wooden Case：Plywood export wooden case compliant with ISPM15 fumigation standard, suitable for sea and air freight.
Shock-Absorbing Packaging：EPE foam and bubble wrap fill the space between equipment and wooden case to absorb transport vibrations.
Moisture Protection：Moisture barrier film and desiccant inside to prevent corrosion from humidity during sea transport.
Fixed Support：Equipment is bolted to the wooden case base to prevent displacement and tipping during transport.
Packaging Labels：Outer case labeled with product model, weight, dimensions, lifting points, fragile, and moisture marks.

6. Installation & Commissioning

We provide professional installation and commissioning services (costs per contract terms):

Engineer on-site to complete equipment installation, leveling, and electrical connection
Laser beam path calibration and cutting parameter optimization
Operator training (2-3 operators, theory + hands-on practice)
Acceptance testing and acceptance report signing

7. Contact Us

For after-sales service or spare parts ordering, please contact:

Hebei Juliang Technology Co., Ltd.
Phone: +86-156-3115-9021
Email: sales@juliang-laser.com
WhatsApp: +86-156-3115-9021